This RushCard fiasco is getting crazier by the day. Well, it looks like Russell Simmons is no longer willing to communicate with disgruntle RushCard holders. After weeks of not being able to access their money, customers have bombarded Simmons and the company’s social media accounts with complaints. Simmons took to his Instagram and Twitter to address the issue last week stating that they’re working diligently to fix the technical glitch. But, some customers are still without their money and are continuing to lash out at the multi-millionaire. In a recent Instagram post, Simmons posted: This statement is delivered around the time the Consumer Financial Protection Bureau (CFPB) announced that they were starting an investigation. In their statement Friday (Oct. 23), the agency said that they “will make sure that action is being taken to address harm that has occurred, the harm that may still be occurring, and the cascading financial effects of consumers not having access to their funds for more than a week.” Also, the CFPB will be working with the Office of the Comptroller of the Currency and the Federal Trade Commission (FTC) to “hold accountable all parties involved and to make consumers whole.” Simmons gladly welcomes the investigation by the CFPB. He tweeted that he hopes that the agency(s) will help in finding resources to help refund money to the customers that were affected. The baffling part about this is how can Simmons ask customers to not complain on social media. Most companies that we know of, understands the power of social media and openly accepts complaints or questions via the companies Twitter, Instagram, Facebook, and so forth. AT&T does it. CHASE does it. Every one does it. It’s just the way of the customer service world nowadays. So for Simmons to publicly request cardholders to refrain from contacting him (or the company) this way is absurd. Photo: Fortune.com/GettyImages
